Audi of America - Dealer Support Form - Solutions Support

Audi of America – Dealer Support Form

"*" indicates required fields

Contact Information

• Dealership Name*
• Dealership URL*
• DDC Account Number
• Additional URLs (Links Only)
• Contact First Name*
• Contact Last Name*
• Contact Email*
• Contact Phone Number*
• Preferred method of contact*
  • Email
  • Phone
• Additional Contacts (Email Addresses Only)

Request Details

• Type of Request*

  • Configuration (Change)
  • 3rd Party Integration
  • Defect (Issue)
  • Inventory (Request / Issue)
  • Domains (Change / Transfer)
  • Cox Digital Retailing
  • General Feedback

• What version of DR?*

  • Integrated
  • Plugin
  • Autotrader/KBB - Accelerate
  • Website - Accelerate
  • Vehicle Protection Setup
  • Vehicle Protection Issue
  • Implementation Report
  • QA Report

• Project URL*

• Project Owner*

• Dealertrack ID*

• Project ID*

• F&I Provider Name (1)*

• Account/Provider ID*

• Menu Items/Products*

• F&I Provider Name (2)

• Account/Provider ID

• Menu Items/Products

• F&I Provider Name (3)

• Account/Provider ID

• Menu Items/Products

• F&I Provider Name (4)

• Account/Provider ID

• Menu Items/Products

• Would you like to show product pricing for each offering or would you like to omit pricing?*

  • Show Product Pricing
  • Omit Pricing

• Would you like to add, remove, or update this integration?*

  • Add
  • Remove
  • Update

• Type of Inventory Request*

  • Feed setup (Import/Export)
  • Issue (Missing Vehicles, Incorrect Pricing, etc.)

• 3rd Party Company Name*

• Product Name*

• 3rd Party Company Name (if applicable)

• Is this a feed to or from Dealer.com?*

  • To Dealer.com
  • From Dealer.com (to 3rd Party)

• Provider ID / Filename (if applicable)

• Inventory Condition*

  • New
  • Used

• Supplemental feed or providing all data, prices, images?*

  • All Data
  • Prices
  • Images

• Comments

• What type of domain issue?*

  • Primary domain change
  • Domain redirect
  • DNS change/request

• Current Domain*

• New domain?*

  • What domain?*

• Redirect destination*

  • What domain?*

• Is this an outbound transfer?*

  • Yes
  • No

• Subject*

• Message*

  • Please provide more information on your request / issue.

• Message*

  • Please provide 2-3 stock examples of missing vehicles or stock examples with their expected prices.

• Message*

  • Please provide more information on your request / issue.

• Examples (cars/additional links/etc)*

  • Please add any specific examples of affected VINs, Payments, or other information that would help us troubleshoot.

• File

  • Max. file size: 4 GB.

• File

  • Max. file size: 4 GB.

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